Simply select the track your parcel. on 16-09-2022 08:23. Return to Yodel Store labels are valid for 28 calendar days, after which time they expire and cannot be used or refunded. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Moved house, and my new self install broadband equipment supposed to be delivered today. My Virgin Media App. If you don’t have that in property the tech will install that and all the equipment. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. I ordered a new iPhone 13 with iPad to be delivered by the 23/7/21. However, 23% of Virgin Media customers had a reason to complain, against 21% for TalkTalk (whereas only 16% of Sky. . So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there - 5325119. Despatched from BOREHAMWOOD DEPOT. The kit was due to be delivered on the 3rd. Spoke to them on the chat portal multiple times where I was told it would be delivered on that day. I don’t have and have never had an account with virgin. Stream box and remote remain property of Virgin Media. Virgin media is one of the worst for this in that due to their proprietary fibre system you have to use their router initially and if you want to use your own you have to bridge through theirs. Arrowmunda. Sign in . There are two ways to return a parcel through Yodel. Thanks for your post and questions around 21CV. In response to Zach_R. Yodel can bring your QuickStart kit to your door or can be delivered to a Yodel Store – whichever’s most convenient. We would like to show you a description here but the site won’t allow us. Scam texts, often referred to as smishing, are texts received when scammers have disguised SMS messages to look like they’ve come from a legitimate company. Zavvi. If you're waiting to receive a parcel or have sent your returns via Yodel, you might experience delays with. I haven’t ordered a phone and have never had a contract with Virgin. Parcels returned to the retailer within 72 hours. Do you have the isolation box in the apt it will be a white box with virgin media , ntl of telewest. I spent hours trying to get some info ou. Just joined. We would like to show you a description here but the site won’t allow us. I'm a Very Insightful Person, I'm here to share knowledge. Unfortunately I didn't received any package tracking number nor text with delivery details. ordered a new phone, yodel haven't delivered and no proof of postage. in Managing Your Account - Cable a week ago; Reputational daamage to VM for using Yodel in Managing Your Account - Cable 2 weeks agoClick & Collect with Yodel is easy. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. Manage Your Account. Account - Cable. I don’t know what to do, each party is putting the blame on the other and I’m the paying. That evening the Yodel tracker says delivery was attempted but they “couldn’t gain access to the property”. No delivery and now no delivery date available on their site! - 5176387 The GXO-VM organisation has a well-established relationship with Virgin Media (VM) since 1999. Yodel say I have to speak to Virgin to get the package re sent. All materials are recycled using our UK downstream partners. Reece_MH. Verified account Protected Tweets @; Suggested users05200072 - Registered in England & Wales Yodel Delivery Network Limited, 2nd Floor, Skyways Hub, Speke Road, Speke, Liverpool L70 1AB 413903714Mobile Your Account. You may wish to get in touch with Yodel via their customer support team on 0344 755 0117. We would like to show you a description here but the site won’t allow us. When nothing arrived I phoned and di. Yodel stole my parcel. Switched On Families. Choose any bundle that includes broadband and TV - just hit Customise your package to add it. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. Virgin Mobile. There is no accompanying documentation indicating who the retailer is or who ordered it but a virgin mobile Sim. At least 30Mbps download speeds in every room or £100 one-off credit. Have you received this since your post?We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Hi - YODEL are saying they have been out for delivery since Saturday 1/10/22, and still no sign of the HUB. Switched On Families. Really disappointed, when I goo. Max20000. To re-schedule your QuickStart date, you’ll need to: Call us on 150 from your Virgin Media home phone, or. Networking and WiFi. Processed at National Hub. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I've received no communication from virgin addressing this, in fact both of the. New customer to VM and all I’ve had is trouble so far. on 16-03-2023 19:38. 00 guaranteed…Thanks for reaching out to us regarding your issue. " Not sure if genuine. 7 million in fiscal 2021, up from £9. We would like to show you a description here but the site won’t allow us. Now get a letter from Virgin saying I have my TV and phone back hoch I cancelled and the bill is £116 a month!!. Re: Yodel (oh god, no) email when. Open the Netflix app on your Virgin TV box and select the Netflix banner. I have tracked the parcel but it now requires the post code of the place its being delivered to . Re: Virgin parcel scam. Processed at National Hub. Signed up with VM and hub, tv box and services were due to be delivered and activated on Wednesday (9. How to track a home delivery. 09/11/23 14:35. We would like to show you a description here but the site won’t allow us. Solved: Waited in yesterday for a Yodel two hour delivery slot, no modem, Contacted Yodel using their app and they cannot give me a - 5153083. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. - Track the progress of your sent parcels. I received a text from VM on 24/11 saying it would be delivered on 25/11 and to await a time slot from Yodel to then get an email late 24/11 from Yodel to say. Horrific service from Virgin Media !!! on 21-09-2022 16:05. Seems a shame to throw in the bin plus don't want a bill from Virgin. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. We received all kind of confirmation emails and tracking number with Yodel and was supposed to be delivered the 24/04/23. You presumably have the tracking info so there's nothing much you can do/need to do. - Track the progress of your returns. - Find your nearest Collect+ store. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. We would like to show you a description here but the site won’t allow us. Choose Start your membership, enter your email, and in a few short clicks you’ll be ready to start enjoying Netflix! You can also get Netflix as an add-on. Hello. Parcels returned to the retailer within 72 hours. Joining in. Sports Direct. I don't work for Virgin Media. We will let you know when your parcel is delivered to your chosen Yodel Store and ready to collect via SMS or email. I delayed delivery by Yodel for a week, but they are still intent on giving me another. How do I return my old box. We would like to show you a description here but the site won’t allow us. My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. Yet another bill after cancelling with virgin in Managing Your Account - Cable 3 weeks ago; Refund not arrived - 45 days exceeded - can't get through on phone in Managing Your Account - Cable 3 weeks ago; ID theft not accepted by Virgin Media in Managing Your Account - Cable 17-10-2023; Returning old hub in Managing Your. I was never contacted. . Options. Flag for a moderator. £45. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. I think this needs to be reported to trade standards as this looks to be a scam from Virgin. The UK’s most popular channels, Catch Up services and built-in apps, in one place. They appeared on the BBC Watchdog programme numorous time yet major companies like Virgin Media, Amazon, Boots, Sports Direct, O2 and Little Woods Insist on using them. 7 stars for customer service. Hi . If you won't be in when your parcel is due to be delivered, you can tell your driver what to do with your parcel in. I preordered the IPhone 14 pro max 256gb for it to arrive on Friday the 16 of September. Thanks for your post and welcome to the community. please can you check when I can receive my box? I’m regularly working from home and really. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. 5 years ago: Messaged saying my new kit would be delivered but I am not expecting anything. Entertain me; Broadband Deals. I'm a Very Insightful Person, I'm here to share knowledge. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112. . Quickstart is the quickest and easiest way to setup our services. I upgraded from 200 to 1GIG and expected a sb4 to arrive on the agreed date. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Browse Virgin Media Virgin Media Community. (You can find t. I have had a look into your service on our system and I can see you recently contacted our team regarding this. Virgin Media Price Guides. In response to Zach_R. on 28-03-2023 08:11. I ordered a a new router which Virgin claims was picked up by Yodel on the 24th. Our fibre-powered, fastest-ever TV experience, now with super-clever Voice Search and Control and personal Profiles. Virgin Media. Being returned to Virgin Media. Yodel stole my parcel. We would like to show you a description here but the site won’t allow us. A spokesperson for Virgin Media says, Yodel has investigated the case thoroughly and they’ve taken steps to ensure it doesn’t happen again. We would like to show you a description here but the site won’t allow us. Stay safe online. I called within 14 days to cancel the contract so no problem there, ive been reasured the contra. Yodel failed to deliver. Collected and delivered through Yodel's van based network, our tracked returns service delivers parcels to retailers within 72 hours of the collection booking. It's just that I'm stuck home now, waiting for the delivery without a. I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. Reply. . I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. As with most live chats nowadays, there is a virtual assistant to help you at first. - View Collect+ stores on a map. . Let us know how it goes. So, there was a bit to and fro getting the date sorted. I have received texts from VM and e-mails from Yodel since then trying to deliver me another Hub 5. 09/11/23 11:22. 0345 454 1111* – on any non-Virgin Media phone *Call costs may cary Manage your broadband, TV, home phone and mobile accounts in one place. Returned to private message to be advised that the order was cancelled because I didn’t confirm on one call from another country on a bank holiday! also account shows a bill for the phone you returned and cancelled, I want this bill removed from my account! The order shows as complete for the pro ma. Manage Your Account. Further exclusions & legal stuff apply. How do I get Virgin Media Broadband, TV and Phone installed? Find out all you need to know about getting your Virgin Media Broadband, TV and Phone services installed. Account - Cable. but I can't. I’ve been back and forth between customer services and sales ect to try and sort out my avalanche of a mess created by virgin media. - Keep all your orders in one place. Returned to Virgin Media. 5 months ago I was upgraded from Hub 3 to 5. If VM tries to charge you, you can always post back on. We could not find the parcel anywhere near the house at all. We will also take a photo of your parcel when we’ve left it in a safe. Shop online with over 90 brands and have your items delivered to your local store. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . The real trick to leaving an impression during The Voice Blind Auditions is to give the. Yodel lost quickstart router, ordered a replacement and now Yodel's found and delivered the first router. We would like to show you a description here but the site won’t allow us. I ordered an iPhone SE3 Midnight 64GB and airpods, on 20th. . Mobile Your Account. Please have your parcel tracking ID ready. @virginmedia. I am afraid that due to the sensitive nature of your query we would advise that you contact our team in relation to the mobile issue 📞 0345 600 0789. - Track the progress of your returns. Realtime overview of issues and outages with all kinds of services. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023Hi, I changed my delivery address for the self install package but it has not been delivered to the new address. I have a Collect+ at a local shop from Virgin next week but nothing on the Virgin Media web site about this. If you didn't arrange your return through the app, you can find. My Virgin Media App. Yodel customer service said they couldn't do anything without a tr. Tech Chatter. I have looked everywhere. Zooplus (but for extra you can upgrade to a different company - worth it!) Just to point out that Yodel was named worst parcel delivery service again this year. Calls to this number cost the same as national rate and will be included within national rate inclusive packages. I tried to contact Yodel customer service. consumer polling and social media complaints. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with 52 “Little Red Sheds” throughout the UK. When you disconnect or change your services we'll send you a pre-paid postal returns pack for any kit we want returned. Mobile Your Account. I have registered for virgin media broadband and estimated delivery date when I placed the order was for tomorrow (16th Sept). I spoke to Virgin over the phone on Friday and after a bit of back and forth the agent arranged to send out a Hub 5 to me at no cost. but I can't. My virgin Iphone 14 was due to be delivered today 27/03 so I check yodel tracking and it says “returned to sender” upon sender’s request. A new secure password will be generated for you. Community Natter. . Yodel strikes again. In this conversation. As you can see from the above, they don’t have any record of any parcels due for my address. PER MONTH. Yodel say I have to speak to Virgin to get the package re sent. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. When he arrived home one day he noticed a note in the letterbox from Yodel. Hi I ordered an iPhone 13 on Sunday and was sent a verification that it would be delivered via yodel today (5 July). Main menu; Bundles. Hi my hub was suppose to be delivered on Friday 17th March, I believe my services also started then. If you’re not offered QuickStart or would rather have your. Yodel works with many retailers to offer Return to Yodel Store services. Networking and WiFi. 08/11/23 21:45. I'm very sorry to hear about the poor experience you've had with the delivery of your equipment. on 08-11-2022 12:42. Do you agree with Yodel's 4-star rating? Check out what 487,613 people have written so far, and share your own experience. Global Media Limited Postal Address and Map for A. SpeedQuickStart, set up and connections. Re: Yodel. Xpect Returns is fully tracked, with both retailers and customers able to track the parcel's full journey. Options. PER MONTH. The very helpful member of your team that I spoke to on Friday afternoon said that because he placed the order for the new hub before 6 p. But then the envelope arrived to return it and I used this instead. I’ve chased Yodel and they have promised to deliver tomorrow . Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. I'm going to send you a private message in a few moments so that I can take some additional details from you and have a closer look at things. Despatched from BOREHAMWOOD DEPOT. once the package has been entrusted to the Yodel network! 0 Kudos Reply. Hi, Dave, I am having the same problem…my new equipment was supposed to be delivered on Monday by Yodel…. It's just that I'm stuck home now, waiting for the delivery without a. Fun story, I was in a block of flats with virgin media. Should you need us again, please do reach back out to us. We would like to show you a description here but the site won’t allow us. Virgin Media;. Furthermore, VM agent asked the VM client (me) to be the middle man to help. My delivery didn’t arrive yesterday. Available with M50 broadband or faster. Parcel appears to be stuck at their National Hub! See below: Tracking details for 8KXE002539244961 Thursday, December 29 2022 11:52 Parcel to be taken to a Yodel serviced Collect+ Point 11:52 Received at SCOT-MID CO. And now Yodel's delivery tracker is saying that I am unauthorised to make changes, despite the fact that I only want to see if they've tried to deliver it or not. Scam texts can also come. Apparently the tag could be damaged or missing and they can't find the parcel. Stay safe online. We wouldn't be able to advise directly on the information provided by Yodel, as this. This communication will. Really disappointed, when I goo. 5 years agoIt was meant to be delivered yesterday I can't contact a human on live chat or phone at Yodel. Horrible, they treat customers like you own them something. m that Friday, it would most likely arrive the following day (Saturday) if not, then within 3-5 working days, which is perfectly fine. The Virgin Media website will open in a new tab. I am new to Virgin, I think I am since still couldn't receive my Broadband hub. recently cancelled my virgin contract and was supplied with box to return via YODEL ,this was done on the 16/11/23 ,i have since received emails telling me they do not have the equipment and i will be charged if not sent back . It is not on any of the emails or texts sent to. We would like to show you a description here but the site won’t allow us. Account - Mobile. Virgin Media is part of the Liberty Global organization, which recently entered a 50:50 joint venture with Telefónica SA to launch a new corporate business, Virgin Media O2. in Security matters 14-09-2023; possible Scam phone call in Security matters 23-08-2023; There is an unknown telephone contact on my Virgin Media account and I can't update it in Security matters 11-08-2023My quick set up kit was meant to come on the 10th of July Monday was out for delivery and because of some type of delay it got sent back to Yodels delivery depot I got a message from virgin saying sorry for the delay will come on the 11th I stay in yet a whole other day and still nothing the parcel. SpeedWe would like to show you a description here but the site won’t allow us. Networking and WiFi. Yodel is highly rated from customer reviews on Trustpilot. @Zach_R. All parcels, including collections and returns dropped off at a Yodel Store can be tracked via our tracking page or our app. Yodel, returned to sender. They offered an earlier date but that didn’t suit as I was away over Christmas and New Year. Just the same response. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Compare TV, broadband and phone; Oomph bundles Virgin Media Quickstart set up. We would like to show you a description here but the site won’t allow us. Virgin Media 8T6P52674441A961 Your return is on its way back to Virgin Media En Route Returned. Global Media Limited - Phone number All directors of A. So it seemed simplest to reconnect - the sockets are there and they were happy with the service. Being returned to Virgin Media. No recent parcel is showing under your name and address. on 30-05-2023 13:29. It was supposed to arrive on the 21st, it didn't arrive, but I decided to wait, this morning I checked yodel, and the delivery is incomplete and has been returned to sender. 07480632098. Cable ISP Virgin Media has announced that, for the first time, they’ve officially expanded the coverage of their Fibre-to-the-Premises ( FTTP) based ultrafast broadband and TV network to a further 2,000 premises in Pontyclun (South Wales) by using Openreach ’s ( BT) existing cable ducts. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. . May I ask if you've been able to return the equipment? For more information on this, please read here. 44pm and the parcel. virgin dragging their feet 3 weeks since order, struggling with - 4931565We would like to show you a description here but the site won’t allow us. on 22-04-2023 10:15. I have looked everywhere. Str33t. on 16-03-2023 19:38. This number, primarily associated with fraudulent activities, where callers impersonate Virgin Media, is a mobile number operated by Hutchison 3G UK Ltd. Well-informed. When I queried this, I was told the back office had cancelled my order and I’d need to apply again with no. 3 weeks ago. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. Order Cancelled, bill still issued? I’ve recently signed a new contract and credit agreement for a Virgin Mobile account. Str33t. Hi I placed an order for a contract phone with you, received confirmation of everything including direct debit date, new phone number etc. countjac. Global Media Limited: Website for A. If you're currently connected through the socket in the wall then eventually you will be moved over to 21CV once it's all up and running in your area. You're claiming one of them items wasn't sent back. Fill in our form here to cancel your unused Return to Yodel labels and start the refund process. Well guess what I waited in all day for delivery nothing from Virgin media or Yodel even though I called Virgin media about 5 times through out the day and every time it will be with you buy 21. Browse Virgin Media Virgin Media Community. Similar issue with Yodel for me, but even worse as they lost the QuickStart box in their depot. I'm sorry to hear about the issue you're having with the returns kit. They never were. SpeedOn the 25th I should have received a Virgin hub three under three tv 360 TV box but the only thing that arrived was a virgin hub 3 I'm a new customer I'm paying for TV WiFi and home phone but the only thing that has come is my hub 3In this conversation. May I ask if you have a copy of the receipt given at the counter when you returned this? If so - we can reimburse any charges added on, and if you have the tracking then we can track this. 3 weeks ago. I had my new gig broadband setup a couple of weeks back with a new Hub 5. Forum Team. I received a iPhone and Virgin SIM card by courier Yodel with no other documentation. I would like to know if i can rearrange delivery or cancel the order. Yodel was scheduled to deliver my router on 1/9/22. 3 days(2 days taken off work) I have wasted(Fri,Sat and today), waiting on a delivery, what was due on Friday, but then delayed with no further update at all on the tracking page. Options. 44pm and the. GXO operates Virgin Media’s primary distribution center in Wellingborough, known as “the Big Red Shed,” along with. Expecting delivery of router today but Virgin Media have not given me a tracking number. Once it is, you'll receive a letter/email advising you of the date we're moving you over. Same here no parcel and no text message. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Thanks,Yodel says delivered but hasn’t. “@virginmedia Yes. 7 stars for customer service. It's obvious this is not an isolated incident because so many of us are yet to receive the Xbox. I'm sorry to hear you haven't received a confirmation text for your timeslot. I recently started a contract for an iPhone 14 and airpods and signed the credit agreement, i checked yodels tracking and it told me that the order was returned to sender. Deal. Return parcels to Virgin Media. Options. . HD TV set and a Stream box connected with HDMI cables required for viewing HD channels. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. on 08-11-2022 12:42. “It’s with the correct team” My phone was stolen by Yodel on Saturday. I have been waiting for 2 weeks to get this parcel after chasing Yodel and VM daily to finally get an explanation. For queries on delivery charges from online retailers please contact the retailer directly. A Yodel drop store is usually a convenience store, pharmacy, supermarket, or similar; in fact, you’ve probably been to one on numerous occasions without even releasing. . We would like to show you a description here but the site won’t allow us. From £ 38 a month. And now Yodel's delivery tracker is saying that I am unauthorised to make. We would like to show you a description here but the site won’t allow us. Have a good weekend. Unfortunately we don't use the Openreach master sockets as they are BT only.